One week we had the same guy all week, he was great, gave me a postal box and was super helpful. The next week he was gone, and so was my box:(
Well, over the past two months I have used the pick-up service at least 4x a week. And at least one of those times every week they do not pick up my packages.
I'm SO frustrated, because now a tracking number is not being scanned within the one day time frame - and it is going to start dinging me in August if this continues:(
I have talked to the people at the Post Office but I'll let this image tell you how that went:
I haven't even reviewed it. Validating, but not solving my problem.
Today was my breaking point with frustration over this. We left at 4:30 PM, and the truck was at the end of the street. When I arrived back at 10 PM I had a package from USPS and my outgoing packages were still sitting there. GRRRRRR. I just sent an email to USPS through their website, but I have a feeling this problem will continue.
One day doesn't usually make a different to the buyer, but it is going to make a huge difference to eBay soon...
I was printing out my pick up request every day after the first time this happened, and taping it to my mailbox, but then they still would forget so I stopped wasting the paper.
Any suggestions? (And yes, I could take the packages myself, but that is not the point here, this is a service they offer and should follow through with it.)
I ran into the mail carrier who was doing the route today, and spoke with her. She said it was her first day on this route, but she was just a sub and would not be doing it regularly.
I explained that my packages hadn't been picked up the day before, and sure enough she had TWO pick-up requests for me (one from each day).
She said she would come back with the truck to pick them up.
Later I went out to grab the laundry basket I set them in and saw that she had taken all but one package! It was white and smaller and at the bottom but still COME ON.
I am so frustrated with this. Grrrrr. I will be going to the post office tomorrow. Stay tuned...