So, I was checking my seller dashboard and saw that I had a defect for a cancelled transaction. This was weird because I didn't have any cancelled transactions for any reason that would cause a defect (cancelled by seller for being out of stock).
So I checked the item ID and saw the situation. A few weeks ago a seller paid $11 shipping to California for a small bag I was able to actually send first class. I messaged her that I was sending it cheaper and sending a partial refund via Paypal. I did this because I was afraid she would give me low ratings for shipping (resulting in a defect) because they actual cost was so much less than $11.
Anyway, I accidently hit "refund" on Paypal instead of typing in the $6 and doing a partial refund! Oops. A couple back and forths with her and a new invoice was sent and she was VERY nice about it.
A little eBay shipping humor to get you through this hard core eBay post
So why the defect? eBay automatically gives you a "cancelled transaction" defect if you refund the whole amount on Paypal! (Not for the normal return process - only in abnormal cases like this one).
So, for example, a buyer says a $5 item arrived broken, and instead of doing a lengthy return process on a cheap item, you just refund them: DEFECT!
The rep I spoke to was clear that they are still working out the kinks in the defect system, and she thinks this will drop off. But for now, beware when fully refunding a buyer!
If you have recently fully refunded someone (for a reason other than being out of stock or a return) I would love to know if that is showing up in your Defect Report. Thanks!